Frequently Asked Questions
How will I receive my CTP, CCM & FP&A credits?
After all three sessions, you will receive an email from Kate at MNAFP with the Certificate of Attendance for the dates that you have registered for.
How will I receive my CPE credits?
Please contact Kate at kate@mnafp.org to request the Certificate of Completion.
For Technical Support, please send an email to mnafp@commpartners.com.
What is my login info?
You will need to first login to the conference site using the same email address your log in instructions were sent to and the password: mnafpconf. Forgot Password? Please click here to reset your password. An email will be sent to you - if it does not come through right away, please check your junk folders.
How do I access the sessions?
Do Not Use Internet Explorer 11. It is too old and won't work.
You should have received a confirmation email with detailed instructions. Within that email there is a link which directs you to the login area. Alternatively, you can access any of the sessions by clicking on the “Enter Sessions” in the top menu bar or block at the bottom of the home page.
From there, select the conference day you would like to view. Click on any session title and access the “View Session” button. Simply click on the correct day, and click on View Session towards the right.You will be able to access 15 minutes in advance of the start time each day.
I am having trouble with streaming audio, I can’t hear the speaker through my computer speakers, the streaming stopped… what do I do?
If you are not able to hear any audio through your computer speakers first check to make sure your speakers are not muted or turned off. The next step is to refresh your screen by pressing the F5 key on your keyboard or clicking the “refresh” button in your web browser. If you continue to have technical issues send an email to mnafp@commpartners.com.
The slides are not loading; I can’t see the slides, other technical issues.
Please ensure your organization meets hardware, software and bandwidth requirements well in advance
Step 1: Browser Tests
Please take the following browser test: https://zoom.us/test
Step 2: Please review the following Technical Requirements and be sure your system and networks are up to date.
Minimum System Requirements:
2.0Ghz Processor or faster 2 GB RAM (Greater than 2 GB recommended)
Minimum Browser Requirements:
Browser must support HTML-5. To detect your browser version, run https://whichbrowser.net/
Windows 7 or later Mac OS X 10.9 or later Chrome 60 or greater Firefox 52 or greater Edge 14 or greater Safari 10 or greater iOS 10
IP Addresses and Ports to Allow for HTML5:
72.32.161.112 port 80, 443 (web and audio)
72.32.200.104 port 80, 443 (web and audio)
72.32.221.65 ports 80, 443 (web and audio)
72.32.221.66 ports 80, 443 (web and audio)
67.203.7.114 ports 80, 443 (web and audio)
Other Recommendations:
It is recommended that you use a PC or MAC with an updated Internet Browser. Make sure you have pop-ups blockers disabled in your Internet browser settings. Make sure that your internet browser is Active X enabled. Wifi is not recommended. The problem with WiFi is signal strength can vary causing bandwidth to increase or decrease. We recommend a wired connection. A wired connection gives a consistent signal and consistent bandwidth. A wired connection provides a better experience. Audio (sound) is projected through your computer speakers. Be sure your computer is equipped with speakers or the room where the conference is being broadcast is equipped with speakers so you can hear the presenters.
Need Further Technical Assistance? Please send an email to mnafp@commpartners.com.
